home-section4-optimized

  • Data won’t load
  • Screen freezes
  • Can’t print sign in cards
  • Graphs are not aligned

Empty your browser’s cache

Clearing your browser’s cache can make recently changed web pages to show up correctly. Browsers handle caching differently. Be sure to follow the steps for your browser.

Chrome

  • In your browser’s toolbar go to Tools > Options > Under the Hood.
  • Click the button labeled “Clear browsing data.”
  • Select the checkboxes for the types of information that you want to remove.
  • Click “Clear browsing data.”

Firefox

  • In your browser’s menu bar, go to Tools > Clear Recent History.
  • Under “Time Range to Clear” select “Everything.”
  • Expand the “Details” section and check “Cache.”
  • Click the “Clear Now” button.

Safari

  • In the Mac OS X menu bar, go to Safari > Empty Cache.
  • There is no Step 2.

Internet Explore

  • In your browser’s menu bar go to Tools > Internet Options > General > Browsing History → Delete…
  • From this window delete the Temporary Internet Files.
  • Close this window, then select OK before exiting the browser.

opera

  • In your browser’s menu bar, go to Tools > Delete Private Data > Detailed Options > [X] Clear history of visited pages

Remove cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values.Note: On Firefox, Chrome, and Safari, it is possible to search for and delete only your Track My Progress cookies. On Internet Explorer you will have to delete all cookies.

Chrome

  • In your browser’s toolbar go to Tools → Options → Under the Hood.
  • Content settings in the “Privacy” section.
  • On the “Cookies” tab, click Show cookies and other site data.
  • Click Close for the Cookies and Other Data dialog when you’re done.

Firefox

  • In your browser’s menu bar, click on “Tools.”
  • Click “Options…”
  • Click on the “Privacy” tab.
  • Click on “Show Cookies…”
  • Look for cookies ending in trackmyprogress.com..
  • Select them and click “Remove Cookie.”
  • Click “Close” to exit.

Safari

  • In the Mac OS X menu bar, select “Safari.”
  • Click “Preferences…”
  • On the “Security” tab, click “Show Cookies.”
  • Click on “Show Cookies…”
  • Look for cookies ending in trackmyprogress.com..
  • Select them and click “Remove.”
  • Click “Done.”
  • Close the Preferences box.

Internet Explore

  • In your browser’s menu bar, click on “Tools.”
  • Click “Internet Options…”
  • Under “Temporary Internet Files” on the General Tab, click “Delete Cookies.”
  • Click “Ok” on the dialog box that says, “Delete all cookies in the Temporary Internet Files Folder?”
  • Click “OK” to exit.

opera

  • In your browser’s menu bar, go to Tools > Delete Private Data > Detailed Options > [X] Clear history of visited pages

Make sure you’re using a required web browser.

Check your internet connection.

Can you access other major web sites? If you’re having trouble accessing www.trackmyprogress.com, try visiting other websites to test your internet connection.

Try another browser. Extensions or other software may occasionally corrupt your browser, leading to unexpected behavior. Before making changes to your primary browser, try accessing the internet with another browser like Chrome or Firefox.

Check your anti-virus and firewall settings

Still having issues no matter which browser you’re using? Try disabling your anti-virus software — corrupt or partially-uninstalled software can break your access to the internet. Also try disabling your firewall temporarily to see if that helps

Still have questions? Submit a support request or call 800-294-0989 for help.